# Contact Badgyver: Support for Rust Maps and Plugins

> Contact Badgyver for help with products, orders, or accounts by opening a ticket in the Badgyver Discord support channel.

URL: https://badgyver.com/contact/

Have a question before buying, need help with a product, or want to ask about your account? **All support is handled through the ticket channel of our Discord server**, where every ticket is read and answered by Badgyver.

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### Discord support

Open a ticket in our support channel for help with a product, an order or a licence. If you are not in the server yet, join it first.

[Open a support ticket](https://discord.com/channels/1133787383146492024/1400016443420180560)

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### Not in the server yet?

Join the Badgyver Discord first. Tickets can only be opened by members of the server.

[Join the Discord](https://discord.gg/wBEm28XjGH)

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### Your data

Requests to access, correct, export or delete your personal data are handled by ticket too. Our Privacy Policy explains what we keep and why.

[Read the Privacy Policy](https://badgyver.com/privacy-policy/)

### 01Before you write

Help us solve your problem in one reply by including:

- your **order number** or the Discord name you signed in with;
- the **product** and the version you are using;
- for plugins, whether your server runs **Oxide/uMod or Carbon**, and the server console log with the error;
- for maps and prefabs, a screenshot of what you see.

### 02Quick answers

DownloadsEvery file you have bought or downloaded is in [My account > Downloads](https://badgyver.com/my-account/downloads/).OrdersYour orders and invoices are in [My account > Orders](https://badgyver.com/my-account/orders/).LicencesCommunities, servers and plugin licences are managed in [My account > Communities](https://badgyver.com/my-account/communities/).RefundsAll sales are final. See our [Refund Policy](https://badgyver.com/refund-policy/) for how we help instead.Usage rightsWhat you may do with a product is explained in the [Licence Agreement](https://badgyver.com/licence-agreement/).

### 03When we reply

We answer every ticket ourselves, as soon as we can. Please keep one ticket per problem and add any new details to it, instead of opening another: it only slows things down.